General terms and conditions
Our General Terms and Conditions apply to Aluminiumfolie.nl, .be and .com
1.1. These General Terms and Conditions apply to all agreements that are concluded via the website of aluminumfolie.nl and .be between buyers of products from aluminumfolie.nl and .be (hereinafter referred to as customer) and aluminumfolie.nl and .be
1.2. These general conditions can only be deviated from if this has been agreed in writing with aluminiumfolie.nl and .be.
1.3. The applicability of the general terms and conditions of the customer are hereby excluded, unless otherwise agreed in writing with aluminiumfolie.nl and .be.
1.4. aluminiumfolie.nl and .be reserves the right to change and/or supplement these general conditions.
1.5. When placing an order at aluminumfolie.nl and .be the customer accepts these terms and conditions.
2. Conclusion of agreements
2.1. An agreement between customer and aluminumfolie.nl and .be is established when the customer has placed an order on the website, has paid, accepted the general terms and conditions and has received a confirmation email from aluminumfolie.nl and .be at the email address provided by the customer. In this confirmation email is stated what has been ordered and how can be paid. If the customer does not receive a confirmation email, then aluminiumfolie.nl and .be did not receive the order or the customer has given an incorrect email address. In this case, please use the contact form to contact aluminiumfolie.nl and .be.
3.1. All quotations of prices, specifications and/or other indications of articles are carefully displayed by aluminumfolie.nl and .be on the website. aluminumfolie.nl and .be is not bound to orders placed on the basis of inaccuracies on the website, as far as the buyer reasonably had to understand that it was a mistake or error.
3.2. The prices on the website are the current prices expressed in Euros. As long as the agreement has not been concluded, aluminiumfolie.nl and .be are authorized to change prices.
3.3. The prices are inclusive of VAT and exclusive of the costs of transport, packaging and shipping. Per order, a one-time amount for the shipment will be charged, these costs include packaging and transportation.
3.4. Promotional prices are only valid for a certain period, as long as stocks last. These prices cannot be claimed before or after the specified period.
4. Shipping costs
5. Delivery and delivery
5.1. aluminumfolie.nl and .be does its utmost to deliver all orders as quickly as possible. aluminumfolie.nl and .be strives to send all orders within three working days after receipt of payment. Mentioned terms are indicative, aluminumfolie.nl and .be may differ. A delivery time is never a deadline.
5.2. Delays in delivery because an article is out of stock, will be reported to the customer by email or letter.
5.3. Despite all the care with which aluminiumfolie.nl and .be handles the order, it may happen that an order is delivered incomplete. The customer must report this to aluminiumfolie.nl and .be within 3 days at the latest. The delivery is then possibly at the expense of aluminumfolie.nl and .be supplemented or re-delivered.
5.4. When placing a cash on delivery order, we also ask you to provide your telephone number (no GSM number). Possibly aluminiumfolie.nl and .be will call the customer in advance to confirm the order (this to prevent "nepnail" orders).
5.5. aluminiumfolie.nl and .be determines the mode of transport and the carrier. All orders are delivered to the specified address of the buyer.
5.6. Orders may be delivered in parts. Partial deliveries and after deliveries the customer receives without extra shipping costs.
6.1. Payment is done in advance. aluminiumfolie.nl and .be accepts bank transfer and iDEAL as payment options.
7.1. The Customer is obliged to check the products for defects or incompleteness immediately after receipt.
7.2. The customer has the right to return the delivered items within 14 days after receipt in the original packaging and the supplied accessories without any damage to use and a completed return form. This return form can be requested from our customer service (you will be emailed within 24 hours on working days). Without this return form, returns will not be processed.
7.3. Returns do not include software or other similar products of which the seal has been broken or other personalized products.
7.4. If a customer has appealed to the dissolution of the agreement and the order is returned received, then aluminumfolie.nl and .be within 14 working days the amount refunded. Repayment will be made to the bank or giro account specified by the buyer. For a refund to a Belgian account, the buyer passes on his IBAN - BIC information.
7.5. Private individuals can return items to companies and institutions can not do this unless there is a defect. In many cases we make an exception to this and it may still be returned.
7.6. Our return conditions are made in accordance with the law on distance buying.
8.1. The liability of aluminumfolie.nl and .be is limited to the invoice value. Any further or other liability is excluded, unless this is not permitted by law. aluminumfolie.nl and .be is never liable for damage in the form of loss of sales or income, indirect damage or any other.
8.2. Our responsibility is limited to the order the first time is offered at the address indicated by the customer.
8.3. aluminumfolie.nl and .be is not responsible for the possible loss of the order if the customer the address when placing the order error. Any additional costs that arise when the order is returned and / or the second time must be sent for the customer's costs.
8.4. aluminumfolie.nl and .be is not responsible for loss of the order if this order is delivered to an address where multiple persons can take the package. For example, in companies, institutions, student houses, room rental companies, etc.
8.5. It is possible that an order after it is reported to TNT delayed delivery. An order will only be considered missing by TNT if it has not arrived one week after shipment. aluminiumfolie.nl and .be can only take action after this week. This only applies when an order with Track and Tracé code is not known, if TNT stated that an order has been delivered then aluminumfolie.nl and .be is no longer responsible.
9.1. If an article is returned, it must be sufficiently stamped and always provided with a return form, a copy of the invoice and a confirmation email from the customer service.
9.2. The articles that are sent back, are upon receipt by aluminumfolie.nl and .be inspected. Warranty does not apply if the article is insufficiently protected against transport damage when returned, wear and tear can be considered normal, changes in or to the product have been made, there are defects that have arisen from improper or injudicious use or if the defect has arisen through intent or gross negligence or negligent maintenance.
9.3. The shipping costs to send an article to aluminumfolie.nl and .be are always for the account of the customer. 9.4. The shipping costs for a replacement or repaired article to the customer to send are for the account of aluminumfolie.nl and .be.
9.5. Returns without return form and copy invoice or insufficiently stamped, will not be taken into consideration.
10. Complaints procedure
10.1. aluminiumfolie.nl and .be strives to handle everything to the full satisfaction of its buyers. In the unlikely event that something has not gone well or does not meet expectations, the buyer can submit his complaint via a contact form, see website contact, complaint service department. aluminumfolie.nl and .be strives to respond to complaints within 24 hours.
10.2. The entrepreneur has a well-publicized complaints procedure and handles the complaint in accordance with this complaints procedure.
10.3. Complaints about the implementation of the agreement must be fully and clearly described within 7 days to be submitted to the entrepreneur, after the consumer has found the defects.
10.4. Complaints submitted to the trader will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the trader will respond within the period of 14 days with a notice of receipt and an indication when the consumer can expect a more detailed answer.
10.5. If the complaint cannot be resolved in mutual consultation, a dispute arises that is subject to the dispute resolution.
10.6. In the event of complaints, a consumer should first contact the trader. In the case of complaints that cannot be resolved by mutual agreement, the consumer can report the complaint(s) to the European ODR platform (http://ec.europa.eu/odr).
10.7. A complaint does not suspend the obligations of the trader, unless the trader indicates otherwise in writing.
10.8. If a complaint is found to be well-founded by the trader, the trader will, at its discretion, replace or repair the products supplied free of charge.
11. Personal data
11.1. aluminiumfolie.nl and .be respects the privacy of customers and ensures that all personal information is treated confidentially. The personal information is stored in the database of aluminumfolie.nl and .be. The information provided by the buyer in this database will be used to process the order. In addition, these personal data are used for internal marketing purposes, such as sending mailings and / or offers of aluminumfolie.nl and .be.
11.2. Of course, these personal data will not be provided to third parties that are not affiliated with aluminumfolie.nl and .be.
12.1. aluminiumfolie.nl en .be is established at Avelingen-West 21 4202 MS Gorinchem Registered with the Chamber of Commerce under number: 23076985 VAT number is NL189789980B01
12.2. All questions, remarks and complaints can be submitted via our contact form. See our website under contact. aluminiumfolie.nl and .be strives to answer the emails they receive within 24 hours on working days.